Your Questions, Answered

Everything you need to know about our cleaning services

Our Commitment to Clarity

We believe that great service starts with clear communication. Here are answers to the most common questions we receive. If you have a question that isn't listed here, please don't hesitate to contact us directly!

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How do I book a cleaning service?

You can easily book a cleaning service through our website's online booking form. You can select your desired service, date, and time. Alternatively, you can call or email us directly.

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Can I get a recurring cleaning service?

Yes, we offer recurring services on a weekly, bi-weekly, or monthly basis. You can set this up during the booking process to ensure your home stays consistently clean.

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What if I need to cancel or reschedule?

We understand that plans change. You can cancel or reschedule your appointment with at least 24 hours' notice at no charge. Please contact us as soon as possible to make any changes.

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What is the difference between a standard and a deep cleaning?

A standard cleaning is for homes that are regularly maintained and includes tasks like dusting, vacuuming, mopping, and cleaning bathrooms and kitchens. A deep cleaning is more thorough and includes additional tasks like cleaning inside the oven, scrubbing baseboards, and detailed sanitization.

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Do I need to provide cleaning supplies?

No, our team comes fully equipped with all the necessary professional-grade cleaning supplies and equipment to get the job done right.

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Can you use eco-friendly or specific products?

Yes, we can use eco-friendly products upon request. Please let us know your preference when you book your service. If you have a specific product you'd like us to use, just leave it out for our team.

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How do you determine the price?

Our pricing is based on several factors, including the size of your home, the type of service you need (e.g., standard vs. deep clean), and the frequency of service. You'll receive a transparent quote before you book.

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When do I pay for my service?

Payment is processed after the cleaning service is completed. We accept all major credit cards.

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Do I need to be home during the cleaning?

No, you do not need to be home. You can provide us with a key, a door code, or instructions on how to enter. Our team will securely lock up when they leave.

Still have a question?

If you can't find what you're looking for, we're here to help! Our friendly team is ready to provide you with all the information you need. Please feel free to reach out to us.